Returns & Refunds
Eligibility & Conditions
To qualify for a return under our 30-day policy, items must meet the conditions below. Your statutory 14-day EU right of withdrawal (section 02) applies regardless of these commercial conditions.
Eligible for return
Items in unused, original condition with all tags attached
Items in original undamaged packaging
Items returned within 30 days of delivery
Items that are faulty, damaged in transit, or not as described — at any time within the 2-year legal guarantee period
Full-priced and sale items are both eligible
Not eligible
Items showing signs of use, wear, or modification
Items returned after 30 days (unless faulty under the 2-year guarantee)
Items without original packaging or tags
Items damaged through misuse, accident, or normal wear and tear by the customer
Personalised or custom-engraved items (unless faulty)
Not sure if your item qualifies?
Contact us at support@travel-detail.com before returning. We will assess your situation and advise the best course of action. We would rather help you directly than have you return something unnecessarily.
EU Right of Withdrawal (14 Days)
Under the EU Consumer Rights Directive 2011/83/EU, you have the right to withdraw from your contract within 14 days of receiving your order, without giving any reason. Travel Detail voluntarily extends this to 30 days.
Your statutory 14-day right
The 14-day withdrawal period begins on the day you (or a third party you designate, other than the carrier) receive the goods. You must notify us of your decision to withdraw before the 14-day period expires.
You do not need to give a reason. You may use the model withdrawal form below or any other clear statement.
Travel Detail 30-day extension
We voluntarily extend your right of withdrawal to 30 calendar days from the date of delivery. The same conditions apply: items must be in unused, original condition with tags and packaging intact.
Return shipping costs are at your expense unless the item is faulty or not as described. In that case, we provide a prepaid return label.
Model withdrawal form (optional)
You may use this form or contact us directly by email. No specific format is required — a clear written statement is sufficient. To exercise your right of withdrawal, complete and send to support@travel-detail.com:
Exceptions to the right of withdrawal
The 14-day right of withdrawal does not apply to: (1) goods made to the consumer’s specifications or clearly personalised; (2) goods that are liable to deteriorate or expire rapidly; (3) sealed goods unsealed after delivery that are unsuitable for return for health protection or hygiene reasons. Travel Detail leather travel accessories do not generally fall under any exception unless specifically noted on the product page.
How to Initiate a Return
Please do not return items without authorisation — we need your order details to match your return with our records and to issue the correct return address confirmation. Follow the steps below.
Option 1 — Email (preferred)
Email support@travel-detail.com with subject “Return Request — Order #XXXXX”. Include your name, order number, item(s) to return, and reason for return.
Option 2 — Phone
Call +1 740 272 5703 during US business hours. Have your order number ready. We will guide you through the process and send return instructions by email.
Contact us and request a Return Authorisation (RA)
Email or call us with your order number and reason for return. We will confirm eligibility and provide your Return Authorisation number within 1–2 business days.
Package your item securely
Use the original packaging where possible. Include your RA number inside the parcel. Items lost during return due to insufficient packaging cannot be refunded.
Ship to our Turkish returns address
Ship using a tracked and insured service. You are responsible for the item until it reaches us. Keep your tracking number. See section 04 for the exact return address.
Receive your refund or replacement
Once we receive and inspect your return, we will issue your refund or dispatch your replacement within 14 days. Refunds are credited to your original payment method.
Return Shipping & Address
Returns must be shipped to our fulfilment facility in Turkey. The exact return address will be confirmed in your Return Authorisation email. You are responsible for return shipping costs unless the item is faulty, damaged in transit, or not as described.
Return address
Travel Detail Returns
Istanbul, Turkey
(Full address confirmed in your Return Authorisation email)
Always obtain a Return Authorisation number before sending — returns without authorisation may not be processed. Mark parcel “RETURN GOODS — EU” for customs purposes.
Customs declaration for returns to Turkey
When shipping back to Turkey, declare the parcel as “Return Goods — EU Temporary Admission” on the customs form and state a nil commercial value. Incorrect customs declarations may result in import duties being levied on the return shipment. We recommend using FedEx, DHL, or another tracked international courier for all returns to ensure your item reaches us safely.
Refunds & Store Credit
Refunds are issued to your original payment method within 14 days of us receiving your return or confirming a cancellation. We do not charge restocking fees.
Our refund commitment
We refund the full purchase price including any original shipping charges, within the terms of EU law and this policy.
Where an item is returned under the right of withdrawal and return shipping is at your expense, we deduct no other charges. Where we are at fault (faulty goods, wrong item, transit damage), we cover all costs including return shipping.
Standard refund
To your original payment method. Under EU law, refunds must be issued within 14 days of cancellation or receipt of returned goods, whichever is earlier. We aim to process in 7 business days.
Store credit (optional)
You may optionally request store credit instead of a cash refund. Store credit does not expire and can be used on any future Travel Detail order. This is offered as an alternative, not a replacement for a cash refund.
No restocking fees — ever
Travel Detail does not charge restocking or returns processing fees. You will receive the full item price and any outbound shipping charges you paid (where the return is not due to a change of mind and return shipping is our responsibility).
Refund timeline
Return received at our Turkish facility
We will email you to confirm receipt of your return parcel.
Inspection (1–3 business days)
We inspect the returned item to confirm condition. You will be notified of the outcome by email.
Refund initiated (within 14 days of receipt)
We initiate the refund to your original payment method. You will receive a confirmation email with refund details.
Funds appear in your account
Bank processing times vary: card refunds typically appear within 3–10 business days. iDEAL and Bancontact refunds follow your bank’s processing schedule.
2-Year Legal Guarantee
Under the EU Sale of Goods Directive 2019/771/EU, you are entitled to a mandatory 2-year legal guarantee on all Travel Detail products sold via our online store. This guarantee is in addition to — and does not limit — any voluntary commercial warranty we may offer.
EU Sale of Goods Directive 2019/771/EU
All Travel Detail products must conform to the contract at the time of delivery. If they do not, you have statutory rights for 2 years.
The goods must be fit for the purpose for which goods of the same type are normally used, match the description and specifications provided, and be of the quality and functionality expected given their nature. If goods are found to be non-conforming within 2 years of delivery, you are entitled to the remedies below.
Remedies (in order)
1. Repair or replacement (at our choice, free of charge, within reasonable time).
2. Price reduction (if repair/replacement fails or is disproportionate).
3. Full refund (if non-conformity is serious or cannot be remedied).
Presumption of non-conformity
If non-conformity appears within 12 months of delivery (extended to 2 years in Belgium and the Netherlands under national implementations), it is presumed to have existed at the time of delivery. We must prove otherwise — not you.
Belgium — CEL/WER implementation
Belgian consumers benefit from a 2-year legal guarantee on all consumer goods. Under Belgian law, the presumption of non-conformity applies for the full 2-year period. If a defect appears within 2 years of delivery, it is presumed to have existed at delivery. The seller bears the burden of proof to the contrary.
Netherlands — BW implementation
Dutch consumers benefit from the same 2-year legal guarantee under the Burgerlijk Wetboek (Article 7:17 et seq.). The BW provides that goods must conform to the contract at delivery. Non-conformity discovered within 2 years is presumed to have existed at delivery, with the burden of proof on the seller.
How to claim under the 2-year guarantee
Email support@travel-detail.com with subject “Legal Guarantee Claim — Order #XXXXX”. Include your order number, a description of the defect, and photographs where possible. We will assess your claim and respond with a proposed remedy within 5 business days.
Damaged & Faulty Items
If your item arrives damaged, develops a fault, or is not as described, contact us as soon as possible. Items damaged by the carrier on delivery must be reported within 48 hours to allow us to file a FedEx claim.
Visible damage at delivery: report within 48 hours
If your parcel arrives with visible external or internal damage, report it within 48 hours of confirmed delivery. Email support@travel-detail.com with photographs of the outer packaging and the damaged item before further use. FedEx requires this evidence to process a claim on your behalf.
Document the damage
Photograph the outer packaging, inner packaging, and the damaged or faulty item before opening further or using it. Keep all packaging materials — FedEx may request them as part of the investigation.
Contact us within 48 hours (transit damage) or as soon as discovered (manufacturing fault)
Email us with subject “Damaged/Faulty Item — Order #XXXXX”, your order number, photos, and a description. We will respond within 1–2 business days.
We arrange a prepaid return label
For items confirmed as damaged in transit or faulty, we provide a prepaid FedEx return label at no cost to you. You do not pay for return shipping in this scenario.
Belgium — your rights
Belgian consumers have the right to repair, replacement, price reduction, or refund under the Code de droit économique (CEL/WER). If an item is faulty, you may choose your preferred remedy. We will repair or replace the item within a reasonable time or, if this is not possible, issue a full refund.
Netherlands — your rights
Dutch consumers have equivalent rights under the Burgerlijk Wetboek (BW Article 7:21). You may demand repair or replacement of a non-conforming item. If the seller cannot repair or replace within a reasonable period, you may seek a price reduction or dissolve the agreement and receive a full refund.
Dispute Resolution
We always aim to resolve issues directly and quickly. If you have a concern, please contact us first — we will do everything we can to find a fair solution without escalation.
Contact us first
Most issues are resolved within 1–3 business days by email or phone.
Please contact our support team before escalating to your bank, credit card issuer, or an external dispute body. We maintain full records of every order and will resolve issues much faster than a bank dispute process, which typically takes 30–90 days.
Email us
support@travel-detail.com
Response: 1–2 business days
Call us
+1 740 272 5703
Available during US business hours
Our resolution commitment
We aim to resolve all returns and refund requests within 14 days of receiving the returned item. For complaints not involving a physical return, we aim to respond and propose a resolution within 5 business days. If you are not satisfied with our proposed resolution, you have the right to pursue external remedies.
EU Online Dispute Resolution (ODR)
EU consumers can use the European Commission’s Online Dispute Resolution platform at ec.europa.eu/consumers/odr to submit a complaint. This platform is available to both Belgian and Dutch consumers and provides access to certified Alternative Dispute Resolution (ADR) entities.
National bodies
Belgium: Contact the Consumer Mediation Service (Service de Médiation pour le Consommateur / Consumentenombudsdienst) at mediationconsommateur.be
Netherlands: Contact the Geschillencommissie at degeschillencommissie.nl or ACM ConsuWijzer at consuwijzer.nl
Need help with a return?
Email us with your order number and we will guide you through the process.
support@travel-detail.comThis policy applies to all orders placed on travel-detail.com by consumers in Belgium and the Netherlands. Your statutory rights under the EU Consumer Rights Directive 2011/83/EU, the EU Sale of Goods Directive 2019/771/EU, Belgian CEL/WER, and Dutch BW apply in addition to this policy and take precedence where more favourable. Nothing in this policy limits any right that cannot be waived under applicable law. Travel Detail is operated by Arizona Legacy Group, 68 West Cypress Street, Phoenix, Arizona 85003, United States of America. Effective 25 June 2026.
