Shipping & Delivery
Processing Times
Every Travel Detail order is carefully prepared and quality-checked at our facility in Turkey before dispatch. Processing time is separate from and in addition to the transit time shown at checkout.
Order journey
Order placed & payment confirmed
Your order enters our fulfilment queue immediately upon successful payment confirmation.
Processing (24–48 business hours)
Picking, quality inspection, and packaging at our Turkish facility. Orders placed on weekends or public holidays begin processing the next business day.
FedEx pickup & tracking notification
You receive a shipment confirmation email with your FedEx tracking number and a direct link to track your parcel in real time.
Delivery to your door
FedEx delivers within 24–72 business hours of dispatch. See section 03 for destination-specific timeframes.
Public holidays & peak periods
During Belgian, Dutch, and Turkish public holidays and peak retail periods (e.g. Christmas, Black Friday, New Year), processing may extend to 3–5 business days. Any applicable delay notice will be displayed on our website and at checkout before you place your order.
Destinations & Rates
Travel Detail currently ships to Belgium and the Netherlands via FedEx International. Shipping costs are calculated at checkout based on your delivery address and order weight.
EU–Turkey Customs Union
Turkey and the EU have maintained a Customs Union since 1996, covering most manufactured goods. Leather travel accessories typically enter the EU duty-free under this agreement. However, import VAT (21%) still applies at the Belgian or Dutch standard rate. See section 05 for full details on how and when VAT is collected.
Delivery Timeframes
Delivery timeframes are estimates measured from the date of dispatch — not the date of purchase. They are provided by FedEx and are not contractually guaranteed unless a specific delivery date was agreed at checkout.
Belgium
FedEx Standard: 24–72 business hours from dispatch.
Business hours are Monday to Friday, excluding Belgian public holidays. Customs clearance at the EU border may occasionally add 1–2 additional days.
Netherlands
FedEx Standard: 24–72 business hours from dispatch.
Business hours are Monday to Friday, excluding Dutch public holidays. Customs clearance at the EU border may occasionally add 1–2 additional days.
Estimates are not guaranteed delivery dates
Delivery dates shown at checkout are FedEx estimates only. Travel Detail cannot be held liable for late deliveries caused by FedEx network delays, EU customs processing, weather events, force majeure, or an incorrect address provided at checkout. If your order is significantly overdue, contact us and we will liaise with FedEx on your behalf.
Tracking & Order Confirmation
Every Travel Detail order ships with a FedEx tracking number. You will receive automated notifications at each key milestone of your delivery.
Order confirmation email
Sent immediately after payment is confirmed. Contains your order number, items purchased, and delivery address. Check your spam folder if not received within a few minutes.
Dispatch confirmation & FedEx tracking number
Sent once FedEx collects your parcel. Contains your tracking number and a direct link to track your shipment at fedex.com.
In-transit updates
FedEx notifications as your parcel moves through the international network. Updates may pause during customs clearance — this is normal for international shipments.
Delivery confirmation
A final notification when your parcel is marked as delivered. If you receive this but did not receive the parcel, check with neighbours and in a safe location, then contact us within 48 hours.
Tracking not updating?
Tracking information may take 24–48 hours to appear after dispatch, particularly during customs processing. If your tracking has not updated for more than 5 business days after the expected delivery date, please contact us at support@travel-detail.com and we will investigate with FedEx on your behalf.
Customs, Import & VAT
Our products ship from Turkey to the European Union. Understanding how import duties and VAT apply to your order is important — please read this section carefully before ordering.
EU–Turkey Customs Union (in force since 1996)
Most Travel Detail products enter Belgium and the Netherlands duty-free under the EU–Turkey Customs Union.
The Customs Union covers most manufactured and industrial goods. Leather travel accessories and bags are generally within scope, meaning standard EU import duties typically do not apply at the EU border on eligible goods originating from Turkey.
What this means for you
In most cases, you will not pay customs import duties on your Travel Detail order. However, import VAT at 21% (the standard Belgian and Dutch rate) may still apply at customs or checkout.
VAT collection method
Where import VAT is collected at checkout (IOSS scheme for orders under €150), no further payment is due at delivery. For orders above €150 or where IOSS does not apply, FedEx may collect VAT on behalf of customs upon delivery.
Belgium — TVA / BTW (21%)
Standard VAT rate is 21%. Where VAT is not collected at checkout, the Belgian customs authority (SPF Finances / FOD Financiën) may levy VAT upon import via FedEx. Any administrative handling fee charged by FedEx for VAT collection is set by FedEx, not by us.
Netherlands — BTW (21%)
Standard VAT (BTW) rate is 21%. Where VAT is not collected at checkout, the Dutch Belastingdienst may levy BTW upon import via FedEx. Any administrative handling fee charged by FedEx for VAT collection is set by FedEx, not by us.
Questions about import charges
If you have questions about potential VAT or import charges before ordering, we recommend contacting FedEx directly or your national tax authority. Travel Detail has no control over import VAT collection processes once goods are in the hands of customs authorities or the carrier.
EU Consumer Rights
As customers in Belgium and the Netherlands, you benefit from strong consumer protections under EU and national law that apply in addition to this shipping policy and cannot be reduced by it.
Consumer Rights Directive 2011/83/EU
We must deliver goods within the agreed delivery period or, where no specific period was agreed, within 30 days of the contract. If we fail to deliver, you may set an additional reasonable delivery period. If delivery still fails, you are entitled to terminate the contract and receive a full refund.
Sale of Goods Directive 2019/771/EU
Goods must conform to the contract at delivery. If goods arrive faulty, damaged, or not as described, you have the right to repair, replacement, price reduction, or a full refund under the 2-year legal guarantee. See our Returns & Refunds Policy for full details.
National implementations
Both Belgium and the Netherlands fully implement EU consumer delivery protections.
These protections are mandatory and cannot be contracted away, regardless of any clause in this policy to the contrary.
Belgium — CEL / WER
Belgian consumers are protected under the Code de droit économique / Wetboek van economisch recht, which implements the EU Consumer Rights Directive and provides equivalent protections at the national level.
Netherlands — BW
Dutch consumers are protected under the Burgerlijk Wetboek (Civil Code), Articles 6:230m et seq. governing distance contracts. These provisions fully implement the EU Consumer Rights Directive in Dutch law.
Nothing in this policy limits or waives your statutory rights as a consumer under Belgian or Dutch law or the applicable EU Directives. Where any term of this policy conflicts with your statutory rights, your statutory rights prevail.
Independent consumer advice
Belgian consumers: Contact the European Consumer Centre Belgium (ECC Belgium) at eccbelgique.be or the FOD Economie consumer line. Dutch consumers: Contact the Consumentenbond at consumentenbond.nl or ACM ConsuWijzer at consuwijzer.nl.
Lost & Damaged Parcels
While the vast majority of orders arrive safely, occasionally a parcel may be lost or damaged by the carrier. Please follow the steps below so we can resolve your case as quickly as possible.
Visible damage: report within 48 hours of delivery
If your parcel arrives with visible external damage, report it within 48 hours of confirmed delivery by emailing support@travel-detail.com. Photograph the outer packaging and the item before opening or using it — FedEx requires this evidence to process a claim.
Lost parcel
Contact us if FedEx tracking shows no movement for more than 5 business days beyond the estimated delivery date. We will open a formal investigation with FedEx immediately.
FedEx investigations typically take 15–30 business days. A refund or replacement is issued only after FedEx formally confirms the loss in writing.
Damaged in transit
Email support@travel-detail.com with your order number and clear photographs of the item and all packaging. Do not discard any materials.
We will arrange a prepaid return label and, upon receipt, issue a full refund or replacement — your choice, at no cost to you.
Document everything immediately
Photograph the outer packaging, inner packaging, and all visible damage. Do not discard any materials — FedEx may request them as evidence during the claim process.
Contact us promptly
Email support@travel-detail.com with subject “Damaged Item — Order #XXXXX” or “Lost Parcel — Order #XXXXX”. Include all photos and your order number.
We file a FedEx claim
We open a formal claim with FedEx on your behalf and keep you updated throughout the investigation.
Resolution
Upon claim resolution, we issue a full refund or send a replacement at no cost to you, including any shipping charges paid.
Please do not open a bank dispute for a parcel in transit
Contacting us directly is always faster and simpler than a chargeback.
Chargebacks take 30–90 days, may affect future purchases, and do not accelerate FedEx investigations. We maintain full shipping records and tracking data for every order and will submit this evidence to your bank if a chargeback is filed while an investigation is active.
Via email
support@travel-detail.com — include your order number. We respond within 1–2 business days.
By phone
Call +1 740 272 5703 during US business hours. Have your order number ready.
Restrictions & Dispatch Address
To ensure accurate delivery and proper customs documentation, please review the following restrictions and confirm your shipping address is correct before placing your order.
We cannot ship to
PO Boxes or mail forwarding addresses
Freight forwarders or package consolidators
Countries other than Belgium and the Netherlands
Any address that cannot be verified by FedEx
Address accuracy
Double-check your delivery address at checkout — we dispatch to the address provided
Address corrections must be requested before dispatch
Travel Detail is not liable for non-delivery due to an incorrect address supplied by the customer
Need to change your address?
Contact us at support@travel-detail.com as soon as possible with your order number. Address changes can only be accommodated before your order is collected by FedEx. Once dispatched, address changes are subject to FedEx availability and may incur additional fees.
Shipped from
Travel Detail Fulfilment
Istanbul, Turkey
Via FedEx International Priority
Questions: support@travel-detail.com · +1 740 272 5703
Refused or undeliverable parcels
If a parcel is refused at delivery, or deemed undeliverable by FedEx due to an incorrect address or failure to collect, it will be returned to our facility. We will contact you to arrange re-delivery (at your cost) or issue a refund of the item price minus the original outbound shipping. We will not deduct outbound shipping where the cause of non-delivery was our error.
Questions? We’re here.
Our team responds to all emails within 1–2 business days.
support@travel-detail.comThis policy applies to all orders placed on travel-detail.com destined for Belgium and the Netherlands. For consumers in Belgium, your statutory rights under the Code de droit économique / Wetboek van economisch recht (CEL/WER) and the EU Consumer Rights Directive 2011/83/EU apply in addition to this policy and take precedence where more favourable. For consumers in the Netherlands, your statutory rights under the Burgerlijk Wetboek and the EU Consumer Rights Directive 2011/83/EU apply. Nothing in this policy affects rights that cannot be waived under applicable law. Travel Detail is operated by Arizona Legacy Group, 68 West Cypress Street, Phoenix, Arizona 85003, United States of America. Effective 25 June 2026.
